Is adaptlive built for enterprise phone rooms?

No. adaptlive is built for small businesses and service teams that rely on phone calls, including contractors, property managers, auto shops, law firms, medical offices, and funeral homes.

Can adaptlive work with my current phone system?

Yes. Bridge mode lets a business forward calls from its current phone system to adaptlive while keeping familiar phones, numbers, and habits in place.

Can adaptlive provide phone service?

Yes. Complete mode includes the phone layer, SMS, direct team numbers, app calling, call recording, transcription, and follow-up workflows in adaptlive.

Troubleshooting Sync Errors

Integrations break in three places: auth, mapping, and rate limits. Here's how to spot which.

troubleshootingsyncerrorsintegrationretry

When Sync Goes Sideways

Integrations break in three places: auth, mapping, and rate limits. The fix is usually obvious once you know which.

Auth expired

Most common. Tokens expire, users change passwords, IT revokes apps. The integration card shows a yellow "Reconnect" banner. Click it; sign back in.

Field mapping mismatch

Your CRM has a required field adaptlive isn't populating ("Lead Source" — common). The sync log shows the rejected record and the missing field. Either fill it in your data model (Settings → Data Model) or stop requiring it in the CRM.

Rate limited

You'll see "429" or "throttled" in the sync log. We back off automatically and retry — usually clears in 5–15 minutes. If it doesn't, the connector may need a different API key tier from your CRM vendor.