AI Quality & Tuning
How the system learns from your calls — review queues, signal tuning, and the data-model Steward.
The Quality Playbook
Nightly: a reviewer reads your flagged calls and proposes a rule that would handle them better next time.
quality playbookreview queueruleslearning
Live Signals
Signals are the if-then rules that fire during a call. The catalog, signal health, and tuning proposals.
live signalssignal catalogsurface tuning
The Data Model & Steward
Your AI's brain has a shape. The Steward watches calls and proposes when to add, merge, or retire fields.
data modelstewardfact definitionsschema
Reading Wrap-Up Surveys
Every call ends with a 4-question survey. In aggregate, it shows where the AI is sharp and where it's still rough.
surveysratingsqualityfeedback