Twilio or Plivo
Both work. Pick one based on what your org needs.
Twilio
- RCS branded sender — the only place to get it today.
- Stronger CNAM and STIR/SHAKEN attestation in the US.
- E911 address validation goes through a multi-step verification.
Plivo
- Lower per-minute and per-message rates.
- E911 addresses activate immediately — no waiting on validation.
- SIP origination is simpler if you bring your own carrier.
Switching providers
Settings → Telephony → Provider. Owners and managers can toggle. New numbers go to the new provider. Existing numbers stay where they are — moving them is a port, which we'll handle if you ask.
Mixed-provider banner
If you have numbers on both providers (mid-port or by design), you'll see a banner on Settings → Telephony. Calls still route fine — the banner is just a heads-up.