Emergency Calling
When someone on a softphone or browser dials 911, the dispatcher needs an address to send help to. That's E911. It's not optional — the FCC requires it.
Add your address
Settings → Emergency Calling → Add address. We validate it against the carrier's address database. On Twilio, expect a few seconds for validation. On Plivo, the address goes active immediately.
Assign it to your devices
Every active endpoint needs an emergency address before it can dial out. When you save your first address, adaptlive auto-assigns it to your devices using your first active number as caller ID. Multi-location? Assign per endpoint.
Test with 933
Carriers offer a non-emergency test number — 933. Dial it from a configured device; you'll hear back the address that would be sent to dispatch. We log the test on the Emergency Calling page so you can verify the right address went out.
Don't skip this
If your devices can't reach 911, that's a regulatory issue and a liability issue. The page banner will yell at you until every endpoint is covered. Let it yell.