Ring Groups
A ring group rings multiple staff at once (or in order) when a number is called. Use them for shared queues — "front desk," "service line," "after-hours managers."
Create a group
- Go to Numbers → Ring Groups and click New ring group.
- Pick the endpoints to include. Order matters if you choose "rotate" — first endpoint rings first.
- Set ring duration per endpoint (or whole-group timeout for "ring all").
Strategies
- Ring all — Everybody's phone rings; first to answer wins.
- Rotate — Cycles through the list, sticking with whoever picked up last so the same person isn't always first.
- In order — Goes top-to-bottom. Good for tiered escalation.
Assigning to a number
On any number, set the primary or after-hours destination to your ring group. Done.